Tag Archives: social media

Defy Mediocrity & Resistance

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How do you defy mediocrity to overcome resistance?

Developing the ability to unknow allows you to freshly apply your expertise in existing or new contexts to overcome resistance in yourself and others.

In times of change, this resourcefulness is the most powerful communication lesson experience teaches us.

Unknowing—that is, consciously letting go of existing patterns and behaviors to embrace change—challenges professionals and their clients. Many find it difficult to alter their immediate reactions. They overlook the need to shed and ignore the benefits of shedding related habits in behavior and decision making.

One key reason is that, although they say their intentions may have changed, context does not.

Merely saying “I’ll try to…” when stuck in the same frame of reference and with the same mind-set, means they are destined to repeat their established behavior.

Predictable or reflex reactions are frequently associated with communication errors. With experience, these often-dated mind-sets can be anticipated and counteracted before miscommunication occurs. That corrective communication process is an essential element of the established and emerging services you are paid to deliver to clients.

What have you learned by observing communication errors made by clients, colleagues, and competitors as they deal with challenges, including flawed decision making? If you do not test errors like these for cause and effect, you can drift into mediocrity.

You’ll miss opportunities to head-off repeat mistakes and misunderstanding, which often materialize as resistance, and chances to save others from the same fate.

The following are three examples of opportunities to expand a client base, increase sustainable revenue, and eliminate miscommunication that are often missed:
1. What convinced you to stop looking for someone else to blame and started you understanding the chain of events and communication flaws that cause undesired outcomes, including resistance to change?
2. Which social-media-related communication problems and solutions do you anticipate will challenge you, your target prospects, and your clients?
3. How do you minimize problems and lower resistance to make your online-delivered solutions, including products, services, and standards, easier for targets to further customize?

Successfully heading off communication mistakes for you and your clients means adapting the way you think and communicate to ensure you are always steps ahead. Instead of reacting to what happens, anticipate prospect and client reactions to minimize miscommunication, misunderstandings, and missed opportunity—all elements of resistance to change.

When this proactive skill is perfected into consciously-ingrained communication ability, opportunity is rarely overlooked or discounted.

©  Copyright   PJ Wade The Catalyst   “What’s Your Point?  Cut The Crap, Hit The Mark & Stick!” All rights reserved.

What’s My Point?

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My Point?…Social media and 21st-Century business both demand you are always prepared to MAKE YOUR POINT—online and off—because communication results matter every time in business and in life!

“WHAT’S YOUR POINT?”—this blog and my business book of the same title—are intended as a whisper in the ear, a tap on the shoulder, a pat on the back, and a mental ’kick in the pants’ for those with years of hands-on business experience who may not have received as much formal training in communication as they have in their chosen field.

Experienced business leaders, including advisors, executives, business owners, and professionals, face additional challenges as technology speeds everything up and there’s LESS TIME TO THINK!

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How Wanting Social Media ‘Likes’ Can Undermine Personal Service

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Behaviorists and researchers have discovered that obsession with posting photos and checking phones corresponds with lower enjoyment.

For professionals, “lower enjoyment” extrapolates to lowered personal service. Your clients may be shutting you out or down when they keep an eye on the screen, but are you doing the same thing to them by keeping an eye on your screen for social media updates and texts instead of giving clients your full attention?

Social media isn’t only distracting, it’s dictating how we interact in person. What important moment or event has your social media trophy-hunting behavior caused you to miss out on? What are you doing to take advantage of your knowledge and experience for your clients and your business?

My point is that distraction over superficial online responses should not take priority over giving your full, face-to-face attention to the client you’re with. Aren’t you curious why they believed a visit to you, not a text or phone call, was worth their time and effort?

1. If you can’t successfully juggle client relationships and social media, shouldn’t you reevaluate priorities, improve time management strategies, or hire an assistant? What are you intent on achieving with social media and your clients?
2. Curiosity about your clients feeds success with client service and satisfaction. If social media is burning up curiosity that should go to clients, what replacement value is social media contributing to you and your practice?

If you can’t give the client your full attention, why have a face-to-face meeting?

Source: “What’s Your Point? Cut The Crap, Hit The Mark & Stick!” by PJ Wade

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