At The Catalyst, we are committed to protecting your privacy. Our data governance and privacy policies reflect our values and how we work to maintain your privacy.
We may collect information when you visit our website, use our services, or engage with us, any time, any place. The information that you decide to share with us may include any information that you provide via mail or courier, that you file in forms send through our website, that you share through our website, blog, or social media profiles linked to our website, or that you decide to provide in person at events, in meetings, over the phone, and/or in emails or texts.
If you have any questions about this Policy, questions or complaints about our privacy practices, or you wish to exercise the rights described below, please contact us using the details below:
712 Hillsdale Avenue East
M4S 1V3 Canada
The information provided to sign up for a newsletter will be retained for as long as you continue to be subscribed. When you unsubscribe or when we discontinue the newsletter, whichever comes first, your information will be deleted. Our mailing list, related email, and our newsletter are not managed or stored on our website. The name and place of business for any mail list provider we engage will be clearly visible on the newsletter and/or in related emails.
When you use the contact form on our website to reach us, we collect your name, email address, and the information you provide on the form, so that we can respond to your inquiry or message. When you file a contact form on our website, this form and the information it contains are stored with our email provider in Canada.
When you send an email to the email addresses displayed on our website, we collect your name, email address, and any personal information you provide, including your phone number, address, or an email signature. We have legitimate interests in using this collected information to respond to your inquires and messages and we retain this information as a record of our correspondence. We use a third-party email provider, based in Canada, to send and receive emails and to store your emails in Canada.
Contact us by phone and we may collect your phone number and any information you provide for legitimate use in conversing with you. Our third-party phone service company stores information in Canada regarding your phone number, time and date of the call, and call origin.
When you send us hardcopy through regular mail or a courier, we collect any information you provide. Our legitimate interest in collecting this information is to respond to your mail or courier content and to retain this information as a record of correspondence. The information you send us by mail or courier will be stored in our office in Canada.
- We do not purchase or share personal information from third party providers or with third parties, including email addresses or other information about you. However, we may use or be contacted by third-party service providers, with your written permission, in the course of delivering our services or products to you.
- We do engage several third-party service providers in the course of running our business, as mentioned above. The following is a list of our third-party providers and includes those who receive, process, and/or store your information in Canada unless otherwise indicated:
Website Hosting Service
Phone Service Company
Mail List Provider
Social Media Plugins and Blog Wordpress Provider (United States of America)
Google and Google Analytics
We use administrative, technical, and physical safeguards to protect the security, confidentiality, and integrity of personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. The safeguards we use include protecting the physical security of our office and the physical and digital security of our equipment and devices by using appropriate password protection and encryption. We also use standard security protocols and mechanisms where appropriate and limit access to your personal information to those who must use it to successfully undertake their work.
We will keep your information as long as necessary to provide you with requested services or products and for as long as we reasonably must retain the information for our lawful business purposes. We retain correspondence by mail, courier, email, or contact form for the above outlined time plus eight months. After this time, digital information is deleted and hardcopy is shredded and disposed of.
Upon email or written request, The Catalyst will provide you with information about whether we hold any of your personal information and what information we hold. You may access, correct, or request deletion of your personal information by contacting us at firstname.lastname@example.org. We will respond to your request within a reasonable time period. If you wish to request that we no longer use your information to provide you with services, contact us at email@example.com. If you wish to exercise the right to opt-out (unsubscribe) from receiving newsletters or other communications, please follow the opt-out (unsubscribe) instructions included in each newsletter or communication or by contacting us using the methods outlined in the "Contact" section of our website.
Caution: Please note that your objection to processing (or withdrawal of any previously given consent) could mean that we are unable to provide you with our services. Even after you have chosen to withdraw your consent, we may continue to process your personal information when required or permitted by law, in particular in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.
The Catalyst reserves the right to change, modify, or update this policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you by means of a notice on our home page prior to the change becoming effective. We will not reduce the rights of those with information stored with us or with our third-party suppliers under this Policy without your consent.