How Wanting Social Media ‘Likes’ Can Undermine Personal Service

Behaviorists and best-selling authors Joseph Grenny and David Maxfield of VitalSmarts surveyed 1623 people and discovered that obsession with posting photos and checking phones corresponds with lower enjoyment.

For professionals, “lower enjoyment” extrapolates to lowered personal service. Your clients may be shutting you out or down when they keep an eye on the screen, but are you doing the same thing to them by keeping an eye on your screen for social media updates and texts instead of giving clients your full attention?

The VitalSmarts survey “Society’s New Addiction: Getting a ‘Like’ over Having a Life” confirmed that social media isn’t only distracting, it’s dictating how we interact in person. Mashable.com and Entrepreneur.com featured the survey in articles that reviewed results like the 91% surveyed have seen tourists miss out on an important moment by trying to capture it on social media. (Maxfield’s own social media trophy-hunting behavior at his 60th birthday triggered the study.) You’ve been aware of this distraction trend and the fact it continues on the rise. What are you doing to take advantage of your knowledge and experience for your clients and your business?

My point is that distraction over superficial online responses should not take priority over giving your full, face-to-face attention to the client you’re with. Aren’t you curious why they believed a visit to you, not a text or phone call, was worth their time and effort?

1. If you can’t successfully juggle client relationships and social media, shouldn’t you reevaluate priorities, improve time management strategies, or hire an assistant? What are you intent on achieving with social media and your clients?
2. Curiosity about your clients feeds success with client service and satisfaction. If social media is burning up curiosity that should go to clients, what replacement value is social media contributing to you and your practice?

If you can’t give the client your full attention, why have a face-to-face meeting?

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CUBITAT: Think Around The Box

CUBITAT

CUBITAT: your unique “home in a box.”

CUBITAT, a 10’x10’x10′ (3-meter cube) with “plug and play elements” that seamlessly reveal and hide the kitchen, bathroom, bedroom, laundry, entertainment area, and storage.

Exploring CUBITAT revealed the potential for future flexibility and mobility in the way we live, treat our “stuff,” and invest in ownership. The CUBITAT Project examines how our “stuff” and life functions could fit into a self-contained cube.

Take this concept a few steps further and consider that we could move the cube, or have it moved for us, when it was time for a change. This could foster Continue reading

CSI & Fresh Financial Thinking

The line between NON-PROFIT and FOR-PROFIT ORGANIZATIONS has blurred. The non-profit sector is primed for positive disruption, just like everything else that’s come under social media’s spell.

Non-profit/for-profit hybrid organizations and arrangements like social enterprises and venture philanthropy are on the rise, but is 20th-Century thinking holding some organizations back from stepping outside tradition and embracing financial resilience? Continue reading

Stalled Thinking Stifles Innovation

WYP ButtonsmWhat’s Your Point?—as blog and book—is a whisper in the ear, a tap on the shoulder, a pat on the back, and a mental kick in the pants for those with years of hands-on experience thinking, analyzing, creating, improvising…and deciding for others—their clients. No dummies here, but there is Room for Improvement and there is need for INNOVATION.

Experience can be valuable to the success of everything and anything, including communication, but not always. The professional wisdom, knowledge, creativity, and decisiveness that experience generates are frequently the driving force behind improvement and innovation. Ironically, these two essentials can be forestalled, particularly in times of dramatic shifts, by resistance to change and other distractions originating from past experience.

Merely saying, “I’m thinking outside the box,” or even making an effort to do so—alone or in a group—does not guarantee Continue reading

Determined Futurist or Wish-Distracted Fatalist?

Futurist or Fatalist

Is the difference clearly visible to you?

We are often more aware we have a future when a new year begins or we make a fresh start, like going back to school or launching a new venture. The rest of the time, the future is all but ignored. 

Even when we think about the future, “wait and see” is a common response to “How’s this all going to turn out?” However, you aren’t a leaf passively blowing in the wind of change, but a proactive agent for your own future—when you chose to be! “Wait and see” is the passive approach few can afford. It’s already cost too many too much.

Are you a determined futurist (“If it is to be, it’s up to me”), or a wish-distracted fatalist (“I guess it wasn’t meant to be”). I can’t help you achieve the latter, but the shift to determined futurist is right up my alley and a key “What’s Your Point?” themeContinue reading

10 TIPS for Complex Decisions Made Simple

triminii  Professionals, including advisors, executives, and entrepreneurs, are decisive by nature and training, so it’s not surprising that many often think they are great decision-makers.

Some professionals even believe that making decisions quickly is a sign of decisiveness, which it isn’t necessarily. Commonly, after a few years on the job, most professionals feel they have learned all there is about the decision-making process. They believe it’s just content in the form of product specifications, office procedures, and client “hot topics” that change, not decision making.

The more you understand about the PROCESS OF DECIDING relative to your target market and business, Continue reading

5 Foresight Strategies for Avoiding Hindsight Remorse

You can be certain in the face of uncertainty.

Beforehand, success is less about knowing you’re right, and more about taking steps to ensure you’re not proven dangerously wrong after you decide.

For instance, pundits and professionals usually can’t agree on the state of the market and where the economy is headed, but if you’re certain you want to become a business owner, or you feel ready to move on from this business and into the next, go for it.

That’s not encouragement to “jump in over your financial head,” or to go against obvious economic or social warning signs in your industry or area. This is encouragement to take a close look at Continue reading

“Big Data” & Other Communication Illusions

Big Data has become big news and although this term keeps popping into conversations and content, do we really understand what others mean by the term? Do we understand what we mean by “Big Data” when we use this term? This explosion of references is a good example of how professionals can be valuable as communication watchdogs for their clients.

As new concepts and trends pop into our language, the illusion of communication increases. The problem is that words that are tweeted, texted, said, heard, written, seen…a lot of times a day are not better understood because they are repeated so many times. What examples of new concepts, technology, or trends crop up in your industry to add Continue reading

LEAN Customer-Centric Thinking

CUSTOMER-CENTRIC LEAN Manufacturing: Excerpts from a conversation with Association for Manufacturing Excellence CEO Paul Kuchuris

PJW: What is LEAN Manufacturing?

AME/Kuchuris: LEAN Manufacturing is basically processes that address waste in the process. This is waste from the stand point of material waste, as well as the stand point of time, from the standpoint of money and effort. So, LEAN will go through a process of saying… Continue reading