Category Archives: Box-Free Thinking

How Wanting Social Media ‘Likes’ Can Undermine Personal Service

Behaviorists and best-selling authors Joseph Grenny and David Maxfield of VitalSmarts surveyed 1623 people and discovered that obsession with posting photos and checking phones corresponds with lower enjoyment.

For professionals, “lower enjoyment” extrapolates to lowered personal service. Your clients may be shutting you out or down when they keep an eye on the screen, but are you doing the same thing to them by keeping an eye on your screen for social media updates and texts instead of giving clients your full attention?

The VitalSmarts survey “Society’s New Addiction: Getting a ‘Like’ over Having a Life” confirmed that social media isn’t only distracting, it’s dictating how we interact in person. Mashable.com and Entrepreneur.com featured the survey in articles that reviewed results like the 91% surveyed have seen tourists miss out on an important moment by trying to capture it on social media. (Maxfield’s own social media trophy-hunting behavior at his 60th birthday triggered the study.) You’ve been aware of this distraction trend and the fact it continues on the rise. What are you doing to take advantage of your knowledge and experience for your clients and your business?

My point is that distraction over superficial online responses should not take priority over giving your full, face-to-face attention to the client you’re with. Aren’t you curious why they believed a visit to you, not a text or phone call, was worth their time and effort?

1. If you can’t successfully juggle client relationships and social media, shouldn’t you reevaluate priorities, improve time management strategies, or hire an assistant? What are you intent on achieving with social media and your clients?
2. Curiosity about your clients feeds success with client service and satisfaction. If social media is burning up curiosity that should go to clients, what replacement value is social media contributing to you and your practice?

If you can’t give the client your full attention, why have a face-to-face meeting?

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CUBITAT: Think Around The Box

CUBITAT

CUBITAT: your unique “home in a box.”

CUBITAT, a 10’x10’x10′ (3-meter cube) with “plug and play elements” that seamlessly reveal and hide the kitchen, bathroom, bedroom, laundry, entertainment area, and storage.

Exploring CUBITAT revealed the potential for future flexibility and mobility in the way we live, treat our “stuff,” and invest in ownership. The CUBITAT Project examines how our “stuff” and life functions could fit into a self-contained cube.

Take this concept a few steps further and consider that we could move the cube, or have it moved for us, when it was time for a change. This could foster Continue reading

Stalled Thinking Stifles Innovation

WYP ButtonsmWhat’s Your Point?—as blog and book—is a whisper in the ear, a tap on the shoulder, a pat on the back, and a mental kick in the pants for those with years of hands-on experience thinking, analyzing, creating, improvising…and deciding for others—their clients. No dummies here, but there is Room for Improvement and there is need for INNOVATION.

Experience can be valuable to the success of everything and anything, including communication, but not always. The professional wisdom, knowledge, creativity, and decisiveness that experience generates are frequently the driving force behind improvement and innovation. Ironically, these two essentials can be forestalled, particularly in times of dramatic shifts, by resistance to change and other distractions originating from past experience.

Merely saying, “I’m thinking outside the box,” or even making an effort to do so—alone or in a group—does not guarantee Continue reading

Determined Futurist or Wish-Distracted Fatalist?

Futurist or Fatalist

Is the difference clearly visible to you?

We are often more aware we have a future when a new year begins or we make a fresh start, like going back to school or launching a new venture. The rest of the time, the future is all but ignored. 

Even when we think about the future, “wait and see” is a common response to “How’s this all going to turn out?” However, you aren’t a leaf passively blowing in the wind of change, but a proactive agent for your own future—when you chose to be! “Wait and see” is the passive approach few can afford. It’s already cost too many too much.

Are you a determined futurist (“If it is to be, it’s up to me”), or a wish-distracted fatalist (“I guess it wasn’t meant to be”). I can’t help you achieve the latter, but the shift to determined futurist is right up my alley and a key “What’s Your Point?” themeContinue reading

5 Foresight Strategies for Avoiding Hindsight Remorse

You can be certain in the face of uncertainty.

Beforehand, success is less about knowing you’re right, and more about taking steps to ensure you’re not proven dangerously wrong after you decide.

For instance, pundits and professionals usually can’t agree on the state of the market and where the economy is headed, but if you’re certain you want to become a business owner, or you feel ready to move on from this business and into the next, go for it.

That’s not encouragement to “jump in over your financial head,” or to go against obvious economic or social warning signs in your industry or area. This is encouragement to take a close look at Continue reading

Ice Breakers: Communication Illusions or Fast-Trackers?

Speakers often start group sessions with “ice breakers” that get participants talking to each other about personal topics they would otherwise not discuss with a stranger.

Facilitators kick off meetings by asking attendees for self-introductions which include personal tidbits.

Sales people search for common ground as a focus for a friendly chat before getting down to business.

In all cases, the goal is to “break the ice” and quickly earn trust to expedite effective communication.
Whether you are intent on bringing strangers together quickly to form a common-purpose group, on learning exactly what colleagues care about, or on closing a sale with a new client, how you “break the ice” can determine whether you end up with genuine reactions or later-reversed acceptance that leaves you feeling blind-sided.

Problems can arise when you latch on to an icebreaker that you feel comfortable using, but Continue reading

CE Course: Big Gains with WHAT’S YOUR POINT?

WHAT’S YOUR POINT?
Avoid 7 Top Communication Mistakes &
Sharpen Your Competitive Advantage

“Making mistakes is not the problem—in fact, it’s essential to progress. Consciously and unconsciously repeating the same mistakes over and over, without learning from these short-comings, is the real mistake.” — PJ Wade

Do you know what “my point” is and how to make it, that is, how to be understood, effectively, confidently, and consistently, in any situation, in any medium? If you don’t understand why a particular point is relevant to a prospect or client, you’ll make mistakes which may appear to the other party as disinterest, incompetence, or self-interest—eroding preciously-accumulated trust.

This dynamic session, based on PJ Wade’s research and her new business book, What’s Your Point?: Cut The Crap, Hit The Mark & Stick! demonstrates that business success in the future—next cell call, next post, next conversation, next meeting, next day, next week, next year— Continue reading

4 Signs of Invisible PROCRASTINATION

Are you sure you’re modernizing and making-over your thinking and decision making at the same rate that your technology is continuously up-dated?

We are obsessed with “up dates” in everything from smartphones to our homes. “Make-overs” are standard requirements for every aspect of our lives. All this up-dating, and yet too many people persist with out-of-date thinking.

Procrastination—the easiest, difficult thing you can do—can be the culprit when thinking approaches are out of date: Continue reading

What’s My Point?

My Point?Social media and 21st-Century business both demand you are always prepared to MAKE YOUR POINT—online and off—because communication results matter every time in business and in life!

“WHAT’S YOUR POINT?”—this blog and my business book of the same title—are intended as a whisper in the ear, a tap on the shoulder, a pat on the back, and a mental ’kick in the pants’ for those with years of hands-on business experience who may not have received as much formal training in communication as they have in their chosen field.

Experienced business leaders, including advisors, executives, business owners, and professionals, face additional challenges as technology speeds everything up and there’s LESS TIME TO THINK!

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